Does Kawada Australia do free freight for large orders?

Yes. Freight is not charged on orders over $1000 within metro areas; and over $2000 for Regional WA, QLD, NT, and other remote areas.

Can I pick up my order from the warehouse?

Unfortunately, collection from the warehouse is not available.

My order is missing something, what do I do?

Oh no! Don't worry we will be able to track it down. Please contact Monique with your invoice number and the details of what is missing and she’ll find it.

What do I do if my order arrives damaged?

We use top tier couriers to avoid this problem, but if you receive a damaged order please send us some pictures and details and we'll look into what happened and find a solution.

Which carriers does Kawada Australia use?

Kawada Australia uses a top tier national couriers such as TNT and Border Express.  

How long does it take Kawada Australia to process my order?

We will process, pick and ship your order within 24 hours.