Does Kawada Australia do free freight for large orders?
A flat freight charge will now be charged on all orders UNDER $1000 excl GST.
The Flat Freight Charges are:
VIC = $16.50 per order
Everywhere else = $20 per order
All orders OVER $1000 excl GST.
Can I pick up my order from the warehouse?
Unfortunately, collection from the warehouse is not available.
My order is missing something, what do I do?
Oh no! Don't worry we will be able to track it down. Please contact Maki with your invoice number and the details of what is missing and she’ll find it.
What do I do if my order arrives damaged?
We use top tier couriers to avoid this problem, but if you receive a damaged order please send us some pictures and details and we'll look into what happened and find a solution.
Which carriers does Kawada Australia use?
Kawada Australia uses a top tier national couriers such as TNT and Border Express.